Storage Gants Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Gants Hill provides storage services and associated removal and transport services to its customers. By making a booking, using our storage facilities, or engaging any related services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm or company who requests storage, removal, transport or related services from Storage Gants Hill.

Company means Storage Gants Hill, the provider of storage units, handling and related removal or transport services.

Services means any storage, removal, transport, packing, loading, unloading, handling, or related services provided by the Company.

Goods means the items that the Customer places into storage or asks the Company to handle, move, or transport.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written confirmation or schedule issued by the Company.

2. Scope of Services

The Company provides storage units and associated services, which may include collection, delivery, removal, and handling of Goods. The precise scope, including the size of the storage unit, duration of storage, and any removal or transport services, will be set out in the booking confirmation or service schedule provided to the Customer.

The Company reserves the right to refuse any booking or to decline to store or handle any Goods at its sole discretion where it reasonably believes the Goods may present a risk, are unlawful, or are unsuitable for storage or transport.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s designated booking channels, which may include online forms or written confirmation. A booking is only confirmed when the Company issues a written confirmation or booking reference.

3.2 The Customer must provide accurate and complete information at the time of booking, including the nature and approximate value of the Goods, any special handling requirements, access details, and the required dates and durations of storage or removal services.

3.3 The Company may request identification and proof of address before confirming a booking. The Customer agrees to provide any information reasonably required to comply with legal, regulatory, or insurance obligations.

3.4 The Customer is responsible for ensuring that the booking details, including dates, addresses, and inventory information, are correct. Any changes must be requested as early as possible. The Company may charge additional fees for amendments, especially where changes affect scheduling, vehicle allocation, or unit availability.

4. Payments and Charges

4.1 The price for the Services will be set out in the quotation or booking confirmation. Unless otherwise stated, all prices are exclusive of any applicable taxes or statutory charges, which will be added where required by law.

4.2 The Company may require an advance payment or deposit to secure the booking. The deposit amount and payment date will be specified in the booking confirmation. Failure to pay any deposit when due may result in the booking being cancelled.

4.3 Storage fees are typically charged in advance on a weekly or monthly basis, as set out in the Agreement. Removal or transport fees may be payable in full before or on the day of service, as notified by the Company.

4.4 The Customer must pay all invoices on or before the due date stated. If payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate until payment is made in full.

4.5 Where payments are late, the Company may suspend access to the storage unit, withhold delivery of Goods, or refuse to provide further services until all outstanding sums and any applicable charges are settled. The Company may also exercise a lien over the Goods, meaning it may retain possession until full payment is received.

4.6 If fees remain unpaid for a prolonged period, the Company may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover unpaid charges, associated costs, and reasonable expenses. Any surplus from such sale will be held for the Customer, subject to lawful deductions, for a limited period.

5. Cancellations and Changes

5.1 The Customer may cancel a booking by giving notice to the Company. Any cancellation must be communicated using the same channel used to make the booking, or in another written form accepted by the Company.

5.2 The Company may apply a cancellation charge, which reflects the time and resources reserved for the Customer’s booking. Where cancellation is made with sufficient notice, any deposit may be refunded, less any reasonable administrative charges. Where cancellation occurs close to the service date, all or part of the deposit may be retained.

5.3 For removal or transport services, if the Customer cancels or materially changes the date within a short period before the scheduled service time, the Company may charge a late cancellation or rescheduling fee. This is to cover allocated staff, vehicle resourcing, and lost booking opportunities.

5.4 The Company aims to provide the Services on the agreed dates and times but may need to reschedule or cancel due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, industrial action, or other events of force majeure. In such cases, the Company will try to offer an alternative date and time but will not be liable for any indirect losses arising from such rescheduling or cancellation.

6. Customer Responsibilities

6.1 The Customer is responsible for packing and preparing Goods for storage or transport, unless the Company has expressly agreed to provide packing services. Goods should be packaged in a way that protects them from reasonable handling and stacking.

6.2 The Customer must ensure adequate access to the collection, delivery, or storage locations, including suitable parking and safe access for vehicles and staff. Any parking charges, permits, or fines arising from restrictions that were not disclosed or arranged by the Customer may be charged to the Customer.

6.3 The Customer must not store or present for removal any items that are prohibited, including but not limited to explosives, flammable or hazardous materials, illegal substances, firearms, live animals, perishable foodstuffs likely to attract vermin, or any items that may be considered dangerous or unlawful to store or transport.

6.4 The Customer must comply with all rules displayed at the storage facility, including any health and safety instructions, security procedures, and access rules. The Customer must not obstruct common areas or interfere with other customers’ units or the operation of the facility.

7. Waste and Environmental Regulations

7.1 The Company is not a waste disposal or rubbish removal service. The Customer must not use the Services to dispose of domestic, commercial, or construction waste unless the Company has explicitly agreed to handle specific items under a separate arrangement.

7.2 The Customer must not leave unwanted items, packaging, or rubbish in corridors, loading bays, parking areas, or any common parts of the facility. Any waste generated during loading, unloading, or occupation of the unit is the Customer’s responsibility to remove lawfully.

7.3 The Customer must not store or present for removal any items classified as hazardous or regulated waste, including chemicals, solvents, fuel, medical waste, asbestos, or electrical items which are restricted by environmental regulations, unless the Company has given prior written consent and all legal requirements are satisfied.

7.4 If the Customer leaves waste at the facility or in vehicles, or if Goods are found to be in breach of waste or environmental regulations, the Company may arrange for safe removal and disposal and charge the Customer the full cost of such removal, disposal fees, cleaning, and any associated administration.

8. Access and Security

8.1 Access to storage units is subject to the facility’s opening hours and security procedures. The Company may require identification, access codes, or other security checks before allowing entry.

8.2 The Customer is responsible for keeping any unit locks, keys, or access codes secure and must not share them with unauthorised persons. The Company should be notified immediately if the Customer believes that access details have been compromised.

8.3 The Company may access a storage unit in certain circumstances, including in an emergency, where required by law, for inspection where there is a reasonable suspicion of prohibited items or unlawful activity, or for maintenance or safety reasons. Where reasonable, the Company will notify the Customer of such access.

9. Liability and Insurance

9.1 The Customer is responsible for arranging adequate insurance cover for the Goods while in storage and during any removal or transport services, unless the Company has expressly agreed to provide or arrange insurance under separate terms.

9.2 The Company will take reasonable care in handling and storing Goods but will not be liable for loss or damage that arises from the inherent nature or defects of the Goods, improper or inadequate packing by the Customer, normal wear and tear, atmospheric or climatic conditions, pests, or events beyond the Company’s reasonable control.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the fees paid for the relevant Services, or to any specific limit stated in the Agreement, whichever is lower, unless a higher amount is agreed in writing and an additional fee is paid.

9.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising from the performance or non-performance of the Services.

9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

10. Termination

10.1 Either party may terminate the Agreement by giving notice in accordance with any agreed minimum storage period or notice requirements stated in the Agreement.

10.2 The Company may terminate the Agreement with immediate effect if the Customer fails to pay any sums due, breaches any material term of these Terms and Conditions, uses the storage unit for unlawful or prohibited purposes, or behaves in a manner that endangers staff, other customers, or the facility.

10.3 On termination, the Customer must remove all Goods from the unit and settle any outstanding sums. If the Customer fails to do so, the Company may exercise its rights, including sale or disposal of Goods, to recover unpaid charges and reasonable costs.

11. Data Protection and Privacy

11.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and complying with legal and regulatory obligations.

11.2 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will retain it only for as long as necessary for the purposes for which it was collected or as required by law.

12. Changes to Terms and Conditions

12.1 The Company may update these Terms and Conditions from time to time. Any updated version will apply to new bookings and, where reasonably possible, to ongoing agreements after suitable notice is given to the Customer.

12.2 Continued use of the Services after changes take effect will be treated as acceptance of the updated Terms and Conditions.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 The Customer may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or transfer its rights or obligations where reasonably necessary for business operations, provided that such assignment does not materially affect the Customer’s rights.

14.4 These Terms and Conditions, together with any quotation, booking confirmation, or written schedule issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.